FAQs

💬 Frequently Asked Questions

❓ What is Elura Ginseng Gold Polypeptide Serum?

Elura Ginseng Gold Polypeptide Serum is a Korean-inspired anti-ageing essence enriched with collagen, hyaluronic acid, and ginseng extract. It helps reduce fine lines, tighten skin, and bring back your natural youthful glow.

❓ Is it suitable for all skin types?

Yes! Our serum is dermatologically safe for all skin types, including dry, oily, and combination skin. It’s lightweight, non-sticky, and absorbs quickly.

❓ How do I use it?

  1. Wash and pat your face dry.

  2. Apply 2–3 drops of serum on your face and neck.

  3. Gently massage until fully absorbed.
    Use it twice daily — morning and night — for best results.

❓ When will I see results?

Most users notice smoother, softer skin within 2 weeks of consistent use. With regular use, you’ll see visible reduction in fine lines and dullness over 4–6 weeks.

❓ Can I use it with other skincare products?

Absolutely! You can pair Elura Serum with your regular moisturizer, sunscreen, or night cream. Always apply the serum before heavier creams for better absorption.

❓ What is the shelf life?

The shelf life is 24 months from the date of manufacture. Store in a cool, dry place away from direct sunlight.

❓ How long does delivery take?

We usually deliver within 5–8 business days depending on your location. You’ll receive tracking updates via WhatsApp or SMS once your order is shipped.

❓ What if I want to cancel or return my order?

You can cancel your order before it’s shipped. Returns are only accepted if the product is damaged or incorrect. Please contact eluraskincare06@gmail.com